Appeals on Decisions Made By the Resolution Center

Sreevas will enforce its policies according to the general principles stated. If a Merchant (Seller) or Customer (Buyer) has any disagreements on the decisions made by the Resolution Center, an appeal may be made by sending an email to  In such cases, Sreevas will make note of the appeal and provide a result within 10 business days. If the person making the appeal is required to cooperate in providing appeal materials during proceedings, they should cooperate within 5 days. Otherwise, Sreevas will deem the person making the appeal as giving up their right to appeal.