Appeals on Decisions Made By the Resolution Center

Sreevas will enforce its policies according to the general principles stated. If a Merchant (Seller) or Customer (Buyer) has any disagreements on the decisions made by the Resolution Center, an appeal may be made by sending an email to info@sreevas.com.  In such cases, Sreevas will make note of the appeal and provide a result within 10 business days. If the person making the appeal is required to cooperate in providing appeal materials during proceedings, they should cooperate within 5 days. Otherwise, Sreevas will deem the person making the appeal as giving up their right to appeal.